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FEB 2009: I visited Los Robles Hospital's Emergency Room to have a fever checked out (the fever was gone the next day). The visit however was a nightmare, and reached a boiling point with receipt of the hospital's bill. The separate physician's bill which included a surcharge for seeing us after 10pm didn't help either. Read on... 

Los Robles Hospital is more concerned with profits than patientsí care. How else can a $4900 bill be explained to diagnose a fever?  

*The physicians at Los Robles will request as many laboratory tests as they can possibly bill for.

*You will be billed a physician's surcharge when arriving to the ER after 10 PM, even if when the physician is scheduled to work that shift. 

*Good luck finding an ER physician. Although I'm sure that this place is legally bound to minimum staffing rules, we were unable to locate a physician during most of our visit.

*Be very cautious when requesting medical records from Los Robles. I received another patientís records, and the hospital was less than willing to notify that patient. This is a serious HIPAA violation; if my medical records were sent to someone else, I'd want to know. Report this to both the hospital and to the U.S. Department of Health & Human Services at: http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html  - it's a simple 2-page pdf, and another requiring your signature. Call the phone numbers listed, they are friendly and willing to help.

*I would be furious if my medical records were released to another person without my consent due to a careless mistake, and have yet to hear from the hospital on how this error will be prevented in the future (I am not holding my breath). Perhaps I should call that patient and inquire on his well being.

*I also urge you to perform a Google search for hospital complaints for Los Robles. I found out that 31 issues were listed for 2008 alone. http://hfcis.cdph.ca.gov/LongTermCare/Facility.aspx?fac=050000020 - I'm sure that many more will be listed for 2009.

*1/9/2009: http://www.venturacountystar.com/news/2009/jan/09/fewer-patients-force-hospital-cuts/ Lost Robles cuts hours of staff: "At Los Robles Hospital & Medical Center in Thousand Oaks, a reorganization in December eliminated several jobs and cut hours"

So - if you want quality and honest medical care, please - Stay away from Los Robles Hospital in Thousand Oaks, CA.

Please note that this site is not set up for profit. It is simply a place for people to vent their frustrations, while exercising their 1st amendment right. I believe that this is a much healthier way than some alternatives, which, unfortunately, occur too often in this world.

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